Complaining , I’m sorry, but there’s been a mistake with ... , I’m afraid that there’s a problem with … , There seems to be a problem with … , Can I see your …, please?, I’d like to make a complaint., Responding and offering solutions , I’m very sorry about that., Unfortunately, we can’t … , We’ll give you …, Giving reasons for complaints, The problem is … , The … doesn’t work., The … is broken., I’ve been waiting for …, Asking for action , I’d like to cancel the order/get a refund/speak to the manager, please., I’d like you to (change it for a new one)., Please could you (bring the bill)?.

Complaining

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