You ordered a pizza 1 hour ago, but it still hasn’t arrived. You call the restaurant. What do you say?, yes, no, You are calling a tech support number because your internet is not working. The automatic voice asks you to press 1 for this and 2 for that, but you just want to talk to a real person. What do you do or say?, no, yes, You call a hotel to complain about the noise from the next room at 2 a.m. The receptionist seems tired and uninterested. How do you politely but firmly ask them to solve the problem?, yes, no, You receive a wrong number call from an angry person who thinks you are someone else. They start shouting at you. How do you calmly respond and end the conversation?, yes, no, You are a customer service representative. A customer calls and says they received a damaged product. They are very upset. What do you say to calm them down and help them?, True, false

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