Conflict, is a process in which two or more parties with different goals, interests, views or needs enter into confrontation., Causes of conflicts, Poor communication: unclear instructions, misunderstandings between departments, Prevention, Conflict prevention and anticipation as an effective way to resolve them, Strategies and methods for resolving conflicts, Avoidance, Accommodation,Competition,Compromise, Cooperation Cooperation, Conflict management, the process of managing conflict situations, which includes their prediction, diagnosis, prevention, regulation and resolution in order to minimize negative consequences and use constructive potential for development., mediation, a neutral third party (the mediator) facilitates a discussion between the conflicting parties

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