What is the most professional way to answer a business call?, Yeah?, Hello, Finance Department, Maria speaking. How may I help you?, Who’s calling?, Hello, who is it?, You didn’t hear the caller clearly. What should you say?, What?, Say that again., Repeat. , Could you repeat that, please, You need to check some information., Wait a minute. , Hold on a moment. , Could you hold for a moment? , Wait, please. , You need to connect the caller to another department., I’m transferring your call now., Transfer silently. , Wrong department. , You've got the wrong number. , The phone connection is very poor., Could you speak a little louder, please?, Your phone is terrible. , Where are you? I cannot hear anything. , Whatever. , The customer sounds upset., Calm down. , Stop complaining, please. , I understand your frustration. Let me help you., That’s not my problem, You are unsure about the meeting time., What time?, When exactly is the meeting?, Explain properly, please. , Could you confirm the meeting time, please?, The conversation is finished., Finally. , Bye. , Thank you for calling. Have a nice day, See ya. , You need to interrupt the caller., No, listen!, Stop talking, please. , Sorry to interrupt, but may I clarify something?, Can I clarify something really quickly? , You didn’t catch the spelling., Could you spell that for me, please?, Spell it. , What? , Say that again, please. .

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