1. What is Dyntech's main business activity?, 2. How is Dyntech's supply chain organized?, 3. What role does the ERP system play in the company?, 4. What are the main categories of Dyntech customers?, 5. Why is customer support important for Dyntech?, 6. How many suppliers does Dyntech have?, 7. What is the difference between active and inactive suppliers?, 8. Who are the preferred suppliers and where are they located?, 9. What are the responsibilities of Dyntech's purchasers?, 10. Why does Dyntech audit preferred suppliers every year?, 11. What risks can arise from depending on suppliers located in Asia?, 12. How could Dyntech reduce supplier-related risks?, 13. What are the main warehouse activities at Dyntech?, 14. How are incoming deliveries processed?, 15. What happens when a delivery contains non-conforming products?, 16. Why is quality control important in warehouse operations?, 17. What are the advantages and disadvantages of random storage locations?, 18. How could warehouse efficiency be improved?, 19. What types of supplier non-conformities does Dyntech encounter?, 20. How does the company manage damaged or missing products?, 21. What happens to returned products after quality inspection?, 22. Why are some returned products placed back into inventory while others are destroyed?, 23. What are the most common reasons for product returns?, 24. How could Dyntech reduce the number of returns?, 25. What is Customer On-Time Delivery (COTD)?, 26. Why is COTD lower during the summer period?, 27. What does the stock-out rate indicate?, 28. Is Dyntech's stock-out rate satisfactory? Why or why not?, 29. What does NITO (Net Inventory Turnover) measure?, 30. What conclusions can be drawn from Dyntech's inventory turnover figures?, 31. Which KPI would you prioritize improving first?, 32. What actions would you take to improve customer service performance?, 33. How does Dyntech manage inventory levels?, 34. What is the purpose of safety stock?, 35. Why are forecasts important in inventory management?, 36. What is a blanket order?, 37. How often are forecasts reviewed?, 38. What happens to products that have not moved for more than two years?, 39. How can poor forecasting affect supply chain performance?, 40. What inventory problems can be caused by excessive stock?, 41. How are customer orders processed?, 42. What is the role of the customer support team?, 43. What happens when a product is out of stock?, 44. How does Dyntech manage urgent orders?, 45. What challenges exist in export order management?, 46. Why can't quantities allocated to export orders be reassigned?, 47. What do you consider the biggest weakness of Dyntech's supply chain?, 48. Which process would you automate first and why?, 49. What recommendations would you give to improve inventory management?, 50. How could Dyntech reduce its stock-out rate from 16.57%?, 51. What technologies could improve Dyntech's supply chain performance?, 52. If you were Supply Chain Manager, what would be your top three priorities?, 53. Which KPI in the case study worries you the most and why?, 54. Do you think Dyntech should implement an S&OP process? Explain., 55. How could better collaboration with suppliers improve performance?, 56. What are the benefits and risks of maintaining a large product portfolio?.

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