Reaction, Participants rated the case studies 4.6 out of 5 for relevance to their current challenges., Participants identified limited manager support as the main barrier to using the learning at work., Most participants selected the coaching practice as the most useful part of the programme., Learning, Accuracy in selecting the appropriate response to leadership scenarios increased from 61% to 84%., During the final simulation, 78% of participants met the required criteria for a coaching conversation., Participants’ confidence in handling difficult feedback increased from 2.8 to 4.2 out of 5., Behaviour, Eight weeks later, observations showed that managers were using the agreed feedback sequence in live meetings., System records showed that 68% of monthly one-to-one meetings included the new coaching template., Employees reported receiving clearer and more frequent feedback from trained managers., Results, Complaints related to unclear feedback decreased by 13%., Employee engagement within participating teams increased by 7%., Voluntary turnover among high-performing employees decreased from 10% to 6%.

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