1. Customer: Excuse me, I ordered the chicken, but this is the fish., I’m very sorry about that. I’ll change it for you straight away., 2. Customer: Sorry, but we’ve been waiting for our food for about 40 minutes., I apologise for the wait. I’ll check with the kitchen and find out what’s happening., Excuse me, this steak is a little too cold., I’m sorry about that. Would you like me to have it heated up or prepare a new one?, I think there’s a mistake on the bill. We didn’t order these drinks., I’m sorry about that. Let me check the bill and correct it for you., Excuse me, could we move to another table? It’s very noisy here., Of course. Let me see if we have a quieter table available.

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