You mustn’t shout at a colleague during a conflict., You don’t have to agree with your colleague., You must listen to the other person’s point of view., You mustn’t apologise if you make a mistake., You don’t have to solve every conflict immediately., You mustn’t interrupt someone when they are explaining their side., You have to agree with your manager when there is a conflict., You need to stay calm when dealing with conflict., You don’t have to apologise if you did nothing wrong., You mustn’t discuss a colleague’s personal problems with other employees., You mustn’t tell your colleagues about the conflict., You don’t have to tell your colleagues about the conflict.

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