You cannot take away a family’s pain, but you can acknowledge that their feelings are real and understandable. What action is this?, Validation, A nurse explains choices and gives the client time to decide. This protects the client’s right to make their own decisions., Autonomy, The emergency nurse, social worker, and community nurse coordinate their support. What makes this possible?, Collaboration, Photographs and keepsakes are offered according to family wishes. These activities support, Memory-making, I am not pity. I involve trying to understand someone’s experience while remembering it is their own. What am I?, Empathy

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