1) It's a significant problem and a lot of people are complaining about it. a) minor b) typical c) important 2) Our business is suffering as a result of poor service a) doing badly b) recovering c) failing 3) If the service is poor, the company will reimburse you. a) ask you for money b) recover the money c) refund your money 4) The hotel has a good reputation. a) has a good report b) is known to be very good c) very expensive

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