1) A customer has received 5 orders but doesn't think it's working out for them. a) Offer 2 Forever discount b) 50% off next refill c) 1 month off next refill 2) A customer wants to cancel their min foam + fin plan is too expensive.  a) Plan A foam Offer 1 b) Plan B Offer 1 c) Offer $20 credit 3) A customer has not received his refills within the 5-7 shipping days, for his past 3 orders. a) Offer 2-day shipping b) Credit the shipping fee for all 3 orders c) Replace the order 4) A customer who has had multiple refills wants to cancel due to cost. Would you attempt a winback with Offer 1 or 2? a) Offer 1 b) Offer 2 5) A customer experienced a shipping delay and wants to cancel but has not gone to the form. a) Offer $10 credit b) Attempt a price discount c) Send to the form 6) A customer has a keto shampoo-only plan. What winback offer do we attempt? a) Offer 1 b) Offer 2 c) None 7) A customer found finasteride at their local pharmacy for $15/month. What winback offer do we attempt? a) $25 forever b) One month forever  c) $45 forever 8) A customer wants to cancel and mentions being on a budget due to being in school. What can we offer? a) Free shipping forever  b) $20 credit  c) One month free forever- Global 9) A customer has Plan C and can find it cheaper at Costco.  a) $15 forever b) Don't attempt winback c) Free shipping forever 10) Customer is moving out of the country. a) Do not attempt winback b) Refund previous order c) One month free forever 11) When a customer sends a cancellation email, Bob will a) Cancel the sub b) Redirect to chat c) Redirect to form

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