1) Teamwork means a) Using my own ideas b) Working with others c) Having fun d) Being the leader 2) A team contract is... a) Signing a legal document b) An agreement between team members about the rules you will follow c) A set of rules for the whole college 3) Your team targets means... a) Setting goals for you to achieve as a team b) Completing your own work c) Choosing to do your own thing 4) Good customer service is... a) Being shy to customers b) Being polite and friendly to customers c) Ignoring customers 5) When serving customers I should remember to... a) Smile and use my manners b) Ask them about their day c) Shake their hand

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