1) An authorization of maintenance, repair or operations work to be completed is known as ________________. a) Work Order b) Work Instructions c) Service Manual d) Operations Manual 2) A written step-by-step instructions that describes how to perform a routine activity is called ________________. a) Operations Manual b) Work Instructions c) Service Manual d) Work Order 3) It is a handbook containing instructions and specifications for the maintenance and repair of a material, thing or equipment a) Ergonomics Manual b) Manufacturer's Manual c) Operations Manual d) Service Manual 4) It is the documentation by which a organization provides guidance for members and employees to perform their functions correctly and reasonably efficiently. a) Ergonomics Manual b) Manufacturer's Manual c) Operations Manual d) Service Manual 5) It provides necessary information for installing, maintaining and repairing computer systems and network following the approved standard procedures. a) Hardware b) Software c) Standard Operating Procedure d) Quality Control

Forms, Documents and Certifications Needed in Computer System Servicing

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