good: Waiting for a gap to speak, Nodding and shaking head , Making eye contact, Smiling, Asking open questions, Asking for someone to repeat something, Repeating information in a different way, Explaining the reasons for your opinion, bad: Folding your arms, Swearing, Talking over other people, Shouting, Being aggressive when talking, Ignoring people you don't like, Asking closed questions, Saying 'I don't know,' without an explanation,

Speaking and Listening- social rules

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