Sales Desk  - The system you use to do a soft credit pull, iAssist - the system you use to help a customer with customer service issues , CBC Innovis  - Who we use to pull credit , Mavent - Our compliance review system, Lender Price - Another name for Athena , Athena - Another name for Lender Price , Hoot - Mr. Coopers version of Google, how we look up questions regarding customer service , SpeedPay - How you process a payment directly over the phone in iAssist , Escrow Shortage - The main reason a borrower payment goes up when they have a fixed interest rate, DU - Fannie Mae's Automated Underwriting System (AUS), LPA - Freddie Mac's Automated Underwriting System (AUS), Escrow Rollover - What is the process of taking the amount in the borrower current escrow account and transferring it into their new , Encompass - the system we use to fill out the 1003, Customer To Do List - what does CTL stand for,

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