1) had a flight delayed for more than five hours. 2) had their luggage lost during a flight. 3) arrived at their hotel to find there was no room for them. 4) complained about the breakfast at a hotel. 5) received rude service at a hotel. 6) arrived at their hotel to find it only partially built. 7) had food poisoning on holiday. 8) been on an excursion where the guide didn’t know anything. 9) changed their hotel because of noise. 10) arrived at a hotel to find it much further from the beach than advertised. 11) complained about a dirty hotel room. 12) been over-charged for something on holiday. 13) had problems with a rental car on holiday. 14) never had any problems on holiday.

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