Control - Involves checking and reviewing work that has been completed. Quality..., Assurance - Involves checking the quality against a standard at each stage of production. Quality..., Management - Tries to create a quality culture encouraging everyone to think about quality in everything they do. Total Quality..., Circles - Groups of employees who meet regularly to discuss and resolve quality problems. Quality..., Benchmarking - When a business uses the best performers in an industry to set up standards which they must try and meet,

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