1) The boss' approach doesn't matter when it comes to the customer service a) true b) false 2) Employee training on customer service cosnists only of slideshow presentations.  a) true b) false 3) How many customer service tips are mentioned in the article? a) 7 b) 9 c) 10 d) 3 4) Employees should feel appreciated to provide better customer service. a) true b) false 5) How much time should an employee spend on listening to customers needs? a) none, he should be speaking all the time b) about a half c) as little as they can d) about 80% 6) Customer service should include only answering customers' questions   a) true b) false 7) What should an employee do if they can't help the customer? a) point to the place where they can find the help they need b) try to convince them that they need something else c) tell the customer they can't help them d) tell them to ask someobody else 8) Customer service shouldn't end by closing a deal. It requires further action. a) true b) false 9) According to the article a) all customer should be treated equally b) big customers can be treated better than others c) the employees shouldn't spend too much time on serving the customers d) there is no such thing as Best Customers 10) In the article, it is stated that common sense can help provide good customer service a) true b) false

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