1) The document should be printed as... a) Normal b) an A5 Booklet 2) To covert the A4 document to an A5 booklet...... a) click 'File' and then 'Export' b) click 'File' and 'Print' 3) Once converted to a PDF, click 'Print' and then... a) the 'Booklet' button b) the change size icon 4) Describe 2 employer health and safety responsibilities a) Provide all employees with information and training on safety procedures b) Attend training sessions provided by employer c) Provide employees with suitable clothing and equipment to do their job safely 5) Describe 2 employee health and safety responsibilities a) Provide safe, regularly maintained equipment b) Attend training sessions provided by employer c) Follow all health and safety guidance/instructions provided by employer 6) Outline 2 methods of providing good customer service a) Not misuse or interfere with any health and safety equipment b) Provide staff with regular customer service training c) Processed fairly and lawfully d) Have a customer complaints procedure so staff know how to deal with complaints 7) Outline 2 principles of the Data Protection Act. a) Data must be Processed fairly and lawfully b) Data must be Accurate and up to date c) Communicate effectively with customers 8) Outline 2 methods of keeping electronic information secure. a) Have padlocks on all filing cabinets b) Provide all staff with usernames and passwords c) Issue staff with appropriate computer access levels

Nat 5 Admin - Assignment Practice

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