Information management - The process of controlling information so it is used effectively, Collecting, storing, retrieving - E.g. filling in customer detail forms at a tennis club, entering the information onto a database then searching to find all members who have joined in the last week., Manipulating and processing - For example, calculation of numerical data, generating a graph, filtering out certain information, Analysing - Looking for patterns / trends in data, Securing - Ensuring information is safe e.g. encryption, Transmitting - Sending information to someone else within or outside the organisation e.g. by email attachment,

3.5 Data Analysis Tools [2]

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