Call : Response is longer than 2 sentences, The customer is unhappy with their service, You need to ask the service provider about a GOA, You need to confirm with a partner if a drop off location is in-network, An ETA has lapsed and the job is not marked as complete, The ETA for a job is missing and needs to be verified, Chat : Answering a request for ETA, Asking the customer if they are still in need of service, Requesting an ETA from a driver or service provider, Providing the customer with basic information on the assigned service provider, Contacting a partner that does not have call channels for communication, You are updating the partner on the status of a vehicle,

CSS Call or Chat Sort

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