1) Sell goods that will meet the ______(1)_____ and ___________ of the customers. a) best b) satisfaction c) right d) needs 2) Sell goods that will meet the needs and _____(2)______ of the customers. a) best b) satisfaction c) right d) needs 3) The right source means a ___________ or established manufacturer, producer or wholesaler. a) right b) reputable c) courteous d) best 4) A retailer sells goods of the ___________ quality possible. a) needs b) services c) best d) quantity 5) A retailer should be honest, ___________, and straightforward in his/her dealings. a) sound b) services c) wholesalers d) courteous 6) A retailer must develop _____________ buying and selling for his/her retail store. a) satisfaction b) sound c) quantity d) services 7) A retailer must develop sound buying and selling for his/her retail store to ensure profit and good _____________. a) services b) right c) satisfaction d) quantity 8) Sound buying means that the retailer buys his/her goods from ___________ sources. a) sound b) services c) right d) wholesalers 9) The right _____________depends on how much is needed by customers at one time or at a certain period of time. a) wholesalers b) quantity c) satisfaction d) courteous 10) Retailers can buy directly from producers, manufacturers, and ___________. a) wholesalers b) quantity c) satisfaction d) services 11) Success in selling depends largely on ________. a) "The customer is always right" b) salesperson c) satisfactory d) honest 12) The salesperson role is important because he/she carries the _________ and _________ of the store. a) courteous, name b) name, goodwill c) satisfactory, goodwill d) goodwill, courteous 13) The salesperson duties include selling goods of the best ________ possible. a) courteous b) quality c) goodwill d) honest 14) The salesperson duties include selling goods of the best quality possible and being ________, ________, and straightforward in his/her dealings. a) right, quantity b) honest, courteous c) goodwill, honest d) courteous, goodwill 15) The salesperson duties include selling goods of the best quality possible and being honest, courteous, and straightforward in his/her dealings, and giving the most ________ service to the customer. a) quality b) “First come, first served” c) satisfactory d) honest 16) The salesperson follows the dictum _________ and _________ to customers.  a) honest, ”The customer is always right" b) “First come, first served”, satisfactory c) satisfactory d) “First come, first served", ”The customer is always right" 17) The salesperson follows the dictum “First come, first served” and “The customer is always right" to customers as they should be treated _________. a) fairly b) honest c) courteous d) goodwill

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