Prepare - Anticipate the questions you will be asked and prepare the answers.If no one has a question you can say, 'A question people often have is ...' Then you ask and answer one of the questions you have prepared. Review the Q&A process., Set the ground rules - Before you start the Q&A, set these ground-rules: one question per person: ask questions rather than state opinions. If anyone breaks these rules, then politely remind them., Thank the person for the question - This gives you time to process the question so you can give a good answer. It also helps you appear calm and confident., Paraphrase the question - This allows you to confirm you've understood the question and also make sure the rest of the audience has heard the question. This will help you avoid a dialogue with one person., Answer the question - Address the entire audience when you answer, not only the person who answered the question., Confirm you have answered - 'Does that answer your question?' This brings the question to a close in a calm and confident way.,

PBS Workshop - The Q+A process

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