Emotional intelligence (EI) is the ability to understand, use, and ____ your own emotions in ____ ways to relieve stress, ____ effectively, empathize with ____, overcome ____ and prevent or stop conflict. Writing, like ____, can have a tone. The tone you use in your writing will affect how your ____ feels about what you have written and can even affect their ____ of you. Most business writing should have a ____ tone - not too ____ or too informal.

Reader-centred Writing

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