Declaring a problem: seem to have a problem;, it looks like we have a serious problem, Finding out more details: can you be a bit more specific?, Are you saying...?, Have you tried...?;, What about...?, I don’t suppose you...?, Diagnosing a problem: sounds like you may have ... ;, It could have something to do with... ;, I’m not sure it’s... ;, In that case it’s probably..., Making a suggestion: what I suggest is that...;, The best thing would be to..., Accepting a suggestion: Right, that makes sense., Rejecting a suggestion: I’m not sure about that idea., Taking action: I’ll come over, I’ll send down...,

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