Tom: Hi, I'm having some trouble with my external ____. Tech support: Ok, let's see if we can figure out what's going on. First, have you tried ____ up some space on the drive? Tom: No, I haven't. How would I do that? Tech support: Well, one way is to go through your files and delete any old or unnecessary ones. Do you know how to ____ the hard drive to your computer using a ____? Tom: Yes, it's plugged into a USB ____ right now. Tech support: Okay, good. Next, try ____ your computer. This should help refresh everything. Tom: Alright, I'll give that a ____. (5 minutes later) Tom: That seems to have worked! But now, my ____ won't move on the screen. Tech support: Is your ____ connected properly? Have you checked the ____ menu for settings regarding your mouse and keyboard? Tom: Oh, no I haven't. Let me check... Ah there it is. It looks like my mouse driver needs ____. Tech support: Great! You'll need to find the proper drivers online and ____ them after downloading. Tom: Alright. And one more thing, could you remind me about ____ files from my computer onto the hard ____ regularly? Tech support: Sure, it's always a good idea to keep a ____ of important files. To do that, you can ____ all relevant files, then copy and ____ them onto the hard drive. Or, you could use a ____ that makes automatic backups at intervals. Tom: Thanks, you've been very helpful! And finally, my printer and ____ aren't working either... Tech support: Uh-oh. Sounds like we might be here for a while. Let's get started on that too...

Tech support. Computer

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