VAK - Visual, auditory, kinaesthetic, Deletion - When there is too much information, and the person receiving the information removes or leaves out information to make processing information easier., Distortion - When the language learner takes information and changes it to be able to understand it better. , Generalisation - When the information received is taken and broad conclusions are drawn from it. , Congruency - When there is a match between verbal and non-verbal communication, Mirroring - When someone adopts the same behaviour and posture to the person they are speaking, Creating rapport - When interacting with others, a feeling of comfort and ease is created and maintained. , Pacing - When the listener practices active listening skills and both accepts and correctly states the speakers point of view., Leading - After correctly stating the speakers point of view, the listening suggests and alternative point of view.,

Lesson 23: Neuro-linguistic programming

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