1) What is the Payment Extension Program? a) Customer Assistance Tool that will switch the current unsecured high-rate credit card to the Value Visa with a lower annual interest rate of 12.99% and a $29 annual fee. b) Customer Assistance Tool that will bring the account up to date by moving the past due amount to the end of the loan. c) Customer Assistance Tool that will bring the account up to date by clearing the arrears and adding them back into the balance of the account bringing it to current status. d) A short-term hardship Customer Assistance Tool that will assist customers who can pay a portion of their arrears amount by waiving the remaining amount of arrears to bring the account up to date. 2) Levels of delinquency a) 90-120 DPD b) 0-89 DPD c) 121-151 DPD d) 30-89 DPD 3) Levels of risk a) High  b) Low c) Medium d) Vey high e) All Risk Levels 4) Account must be open :  a) More than 6 months b) More than 3 months c) More than 12 months d) More than 24 months 5) Arrears must be greater than : a) $100 CAD b) $200.99 CAD c) $300 CAD d) $1000 CAD 6) Its necessary get a PTP a) Yes b) No 7) How often can this CAT be offered? a) Once every 12 months b) Once every 24 months c) Once in Once in life 8) Customers have to pay a fee? a) No  b) Yes  c) A fee of $35   d) A fee of $30 for Quebec  e) A fee of $35to excluding Quebec 9) The PEP program is for direct Loans only. a) True b) False

Payment Extension Program

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