1) The receiver of communication is also called___. a) Audience b) Sender c) Channel d) Medium 2) Which of the following is NOT an example of a receiver in extrapersonal communication? a) A digital voice assistant b) Deity c) Animals d) Co-worker via chat 3) To communicate with oneself is referred to as ___ communicaation. a) Extrapersonal b) Intrapersonal c) Interpersonal d) Unknown 4) All of the following EXCEPT one is an example of informal communication. Which one is the EXCEPTION? a) email to a former classmate b) letter to one's boss c) message to a friend d) post-it-note for one's mother 5) Shaikha prepared the cash invoice for customer Ameera. Ameera later came back to complain that the invoice is inaccurate. Shaikha apologized, hurriedly made the correction on the invoice and also on the company's own copy. Ameera still seemed unhappy for the extra time spent in having the invoice corrected. Shaikha again asked for her kind understanding and apologised. This exchange is an example of which categories of communication? a) Informal, Intentional, Instrumental, Verbal b) Formal, Intentional, Impersonal, Verbal c) Impersonal, Intentional, Verbal, Non-verbal d) Unintentional, Formal, Verbal, Personal 6) When an employee always arrives late at work, what is the unintentional message to the company? a) Employee is not motivated and has problems with time management.  b) Employee needs a raise to be motivated. c) Employee will resign soon. d) Employee needs to be promoted to feel inspired to come to work on time. 7) ___ refers to the reaction to the message. a) Feedback b) Agreement c) Disagreement d) Approval 8) Turning communication that has been received into thoughts is called ___. a) Encoding b) Translation c) Decoding d) Reflection 9) Translating information into a form to communicate it is called ___. a) Selecting b) Forming c) Channeling d) Encoding 10) Using social media like Instagram, Tik-tok, Facebook are examples of which category of communication? a) Group b) Interpersonal c) Extrapersonal d) Mass

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