Apologise - Say sorry, As a paying customer - Because I pay the money, Refund - Pay back, I look forward to hearing from you soon - Please reply to my letter, This is unacceptable - It is not good enough, Defective - Of poor quality, It is your responsibility - You must, I suffered a monetary loss - I lost my money, I lost my faith in - I stopped believing in, I would like to point out - I want to bring to your attention, I suffered an emotional loss - I was really upset. , I realised - I understood,

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