1. Define the problem. Whether you’re ____ with a familiar problem or are ____ by something unfamiliar, the first step is to ____ exactly what you’re dealing with. Decide whether you want to deal with the ____ of the problem or simply the surface issues. 2. Gather information. ____ of what you already know, and then what you need to find out. Check there are no aspects of the problem which have been ____ or ____.Try to ____ on the problem by locating past solutions, relevant data or research. 3. Brainstorm possible solutions. Have a brainstorming session, alone or with others. Don’t underestimate the power of getting different perspectives, especially from a diverse range of people. If you don’t have any great brainwaves straight away, go for a walk to ____. Some people let their subconscious ____ the possibilities while they are asleep and try again the next day. 4. Decide on a course of action. If possible, take some time to ____ on what to do. Sometimes one option will seem ____. However, if this is not the case, be careful not to ____ in circles. There may be no perfect option, so you may have to zero in on the ‘least bad’ one. 5. Follow through. Once you’ve made a decision, stop ____, and put it into action.

FIVE-STEP PROBLEM-SOLVING PROCESS Roadmap C1 3B

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