1) When faced with a challenging situation that you have decided to face, what is the first step to resolving the situation? a) Make a decision and act b) Define the problem and understand its causes c) Let the situation resolve itself 2) What is the 2nd step of problem solving? a) Make a decision and act without planning b) Ignore the problem c) Search for possible solutions through conversations (individual or group) 3) What is the 3rd step of problem solving? a) Make a decision and create an action plan b) Ignore the solutions already listed c) Do nothing yet 4) What is the 4th step of problem solving? a) Wait until the problem is resolved or forgotten b) Put the created plan into practice c) Not following any plan 5) What is the 5th step of problem solving? a) Leave aside b) Observe if the plan worked c) Not caring about the result

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