1) Which system is utilized to check the driving history of a driver licensed in Massachusetts? 2) Which coverages can you purchase to protect yourself in the event that you are injured in an automobile accident? 3) Which of the following would qualify and be rated as business use? 1.School bus driver 2.Paint contarctor whos vehicle is registered to his bussiness name 3.A consultant who visits clients locally 4) A Massachusetts insured is adding his 17 year old daughter to the policy. If there are the same number of drivers as vehicles, we will code the daughter as a principal operator on one of the vehicles. 5) What is assessed if a violation is considered chargeable? 6) In which instance would you order driver reports? 7) When would you use the RAIE endorsement? 8) What is the application that is utilized to complete macros for notes? 9) What are the two steps in the Review Account section of the Customer Service Process? 10) What is the correct effective date to select when Removing avehicle sold on 3/1/25?  11) True or False: Amica recommends having matching Liability and Uninsured Motorist coverage limits. 12) Which coverage protects your vehicle from damage caused by falling objects? 13) What is Split-Cede in NC? 14) What information is needed in order to remove a 19 year old driver from the parent’s policy who has moved out of the household? 15) If a customer is calling back in with missing information to add a new car, what do you do with that information? 16) A motorcycle can be added to an insured's existing personal automobile policy. 17) What report is ordered to check a driver’s loss history? 18) What resource should be checked for state specific information on every call? 19) Which of the following is not an available discount for a young driver on a parent’s policy? 1. Driver Training 2. Multi Driver 3. Claims Free 4. Student Away 5. Good Student 20) John Smith has a $100,000 Combined Single Liability Limit. If he runs into a neighbor’s fence with his insured vehicle, what is the maximum amount the policy will pay for the damage to the fence? 21) An insured adds a new vehicle and elects full glass coverage. While underwriting their coverages, you notice that full glass coverage is not included on the other vehicles. What would you do?

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