1) I would be grateful if you signed and returned the document by the end of the week a) good b) bad 2) What do you want from me? I'm not responsible for that! a) bad b) good 3) You didn't save the changes in the system. Now we all have to redo the work. Thanks. a) good b) bad 4) I understand where you’re coming from, but I really can't help the delay. a) bad b) good 5) When we agreed to meet at 9:00 and you arrive at 9:15, I feel frustrated because I value agreements. a) good b) bad 6) I know you're in a hurry and want to quickly describe the problem but I would like to ask you to let me finish first, are you willing to do so?" a) bad b) good

Assertiveness 2

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