Analysing the situation and identifying key issues, Define the central problem, Clarify the issues by outlining significant aspects of the central problem (ie. the causes and effects), Organise information, Identify relationships, Organise information by category, theme or under factor headings, Identify responses and evaluate their viability, Apply a structured problem-solving approach, Outline the alternative courses of action available to address the problem, List the advantages (or benefits) and risks (or limitations) associated with each course of action, Conduct a factor analysis by evaluating these alternatives against relevant criteria (eg. cost, time frame etc.)

The problem-solving steps

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