Step 1 - Stop using the item immediately!, Step 2 - Take the item back to the shop and ask to speak to the manager. Bring any proof of purchase, Step 3 - Explain the problem clearly. Know your rights (Sale of goods & supply of services act 1980 + Consumer protection act 2007), Step 4 - Decide which form of redress you would prefer, Step 5 - If the retailer does not offer a satisfactory result you may have to put your complaint in writing (email or letter),

Complaint steps

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