Bulk - In large quantity, Overheads - The costs that are not subject to change, Refurbished - Something that is not new, that has been upgraded or put together once more, Staff turnover - The percentage of employees leaving the company on a yearly basis, Spare part - A component of a product that can be bought on its own to replace a broken one, Premises - A piece of land owned by an individual or a company, Batch - A group of things that are produced and/or shipped at the same time, Assembly line - In a factory, it is a series of workers/machines performing specific duties so we have the finished product at the end of the line, Bargain - An advantageous purchase, especially one acquired at less than the usual cost, Convenience store - A shop which sells mainly food and which is usually open until late at night, Rebate - A reduction in the usual price of something, Faulty goods - A product that is not working the way it should, Markup - A price increase for a product allowing the vendor to make a profit out of its sale, Payment in installments - A payment that is divided and the parts of which are paid at different times, (To be) price conscious - To know how much things should cost and hence avoid buying overpriced products, Prospect - A potential future client, Purchase order - A document summing up information such as the products that have been asked for, their price, the payment method and the payment date, Quotation - An estimation of what a piece of work will cost, retail outlet - a store in which goods are sold to individual customers, shelf - a flat piece of a rigid material (wood, glass, metal etc.) fixed to a wall and used for keeping things on, shoplifting - the act of stealing from a shop, warehouse - a large building where materials or goods are stored, wholesale - the activity of buying and selling goods in large quantities and therefore at cheaper prices,

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