Step 1 - Identify the Problem, Step 2 - Gather Information, Step 3 - Establish a Theory of Probable Cause, Step 4 - Test the Theory to Determine Cause, Step 5 - Establish a Plan of Action, Step 6 - Implement the Solution or Escalate, Step 7 - Verify Full System Functionality, Step 8 - Document the Findings and Actions,

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