1) What is the name of the system you transfer the customer to for feedback? 2) Bench press your trainer...... (maybe not) 3) What action should you do to maintain trust? 4) Give an example of a personalised goodbye 5) Congratulations your team can gain a player from the other team. Who do you want? 6) What do you need to ensure with the customer before closing the call? 7) What do  you ask the customer before closing the call? 8) What is the end of the call an opportunity to do? 9) Too bad - You lose a point 10) What does proactivity do? 11) 10 push-ups go! 12) What does setting expectations prevent? 13) Switch places with another member of the other team (You choose with whom) 14) When the call is finished, what do you do with the file? 15) Make a drink for your trainer

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