1) Identify the last step to troubleshooting. a) Identify the problem b) Document finding, actions and outcomes c) Test the theory to determine cause. d) Establish a Plan Of Action to resolve the problem and implement the solution 2) List THREE (3) first steps for troubleshooting. a) Document finding, actions and outcomes / Establish a theory of probable cause / Test the theory to determine cause. b) Identify the problem / Test the theory to determine cause / Document finding, actions and outcomes c) Identify the problem / Establish a theory of probable cause / Test the theory to determine cause. d) Establish a theory of probable cause / Test the theory to determine cause / Establish a Plan Of Action to resolve the problem and implement the solution 3) Explain the purpose of troubleshooting. a) The process of building a computer from scratch b) A computer accepts data from an input device and processes it c) Perform most basic arithmetic, logic and I/O operations, as well as allocate commands for other chips and components running in a compute d) The process of identifying, planning and resolving a problem, error or fault within a software or computer system 4) Identify the problem when the clock on computer no longer keeping the correct time. a) CMOS battery failing b) RAM faulty c) Processor faulty d) Storage faulty 5) Choose the RIGHT probable cause when a laptop does not power on. a) Wireless adapter is turn off b) Battery not hold a charge c) Num lock is disable d) Bluetooth not connected 6) Explain the possible solution when a mobile device cannot connect to carrier's network. a) Connect to wireless access point b) Install memory card c) Install SIM card d) Replace battery 7) Identify the probable cause when a CPU will not install into a motherboard. a) Incorrect socket type b) Incorrect BIOS setting c) Incorrect Boot option d) Incorrect RAM types 8) Explain the possible solution when a printer print unknown character. a) Change setting in properties b) Replace toner c) Use different types of paper d) Re-install printer driver 9) Identify possible solution when build-in NIC has stopped working on a computer. a) Replace storage device b) Re-attached SATA cable c) Add new NIC at expansion slot. d) Re-install power cable 10) Identify the RIGHT step before establish a plan of action to resolve the problem and implement the solution. a) Establish a theory of probable cause b) Test the theory to determine cause. c) Verify full system functionality and if applicable, implement preventive measures d) Document finding, actions and outcomes

Computer Troubleshooting

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