1) Why HBI implement LEAN a) Global trend b) it’s required by my boss c) – is proven to work by the big company d) – Under pressure of cost reduction 2) Pareto's principle is  a) focusing on 20% problem to gain 80% results b) Focusing on 80% problem to gain 20% result c) Identify top result d) Only apply in economic system 3) Impact of LEAN are a) Customers satisfaction b) Employees involvement c) Profits d) All above answers are correct 4) Why we need to focus on customer a) Reduce stress for employees b) Create your maximum added value for the customer with minimal effort c) Have better customer satisfaction d) Better quality 5) How LEAN works a) Remove wastes from processes b) the way of thinking can apply in every field c) Lean is a business strategy and a way of working where everything and everyone in the company focus on creating value for customers in all processes d) All above answers are correct 6) What is benefits of LEAN a) Improve quality b) Shorten leadtime c) Reduce cost d) All above answers are correct 7) PULL system is a) the production and movement of goods based solely on actual customer demand, not on projections or forecasts b) Movement of goods/information based on previous output c) Create pressure for next step d) To reduce inventory 8) One Piece Flow is  a) Try to take as much work as possible b) Service to be handled once per time to complete ASAP and minimize customer waiting time c) Do the work/ service ss soon as received information from supplier d) One piece flow only apply for manufacturing 9) TAKT time is a) Total time needed to do the work b) Cycle time for each task c) Pace of customer demand for services or work so that you can allocate enough resources to fulfil customer demand in specific time period d) Time for customer to complete their request 10) Zero Defect is a) It’s ok to pass defect products/service to next step b) We can fix issue before passing service/product to customer c) Just need to add one more person to correct defect then should be fine d) Error and defect detection is a key to ensure good service/product to be moved to next step to avoid further processing or customer dis-satisfaction 11) What is SIPOC a) System, Impact, Process, Opportunities, Customer b) Supplier , Input, Process, Output, Customer c) System , Implementation, Procedure, Outcome, Concern d) Supplier , Impact, Product, Output, Customer 12) High Level of Process Map is  a) one type of SIPOC b) offers less granular view of the process while SIPOC captures macro details c) A simple explanation of how the process works (7-10 steps) d) Show relationship across departments 13) Detailed Process Map is a) Flow of Information b) a comprehensive view of a process, including all its steps, subprocesses, decision points, inputs, and outputs c) help to clarify Input, output and variable , aiding in process optimization and understanding d) a and b are correct answers 14) Swimlane is  a) show how a process moves between different teams or departments. Each ‘lane’ in the chart represents a different department or role. b) Swimlane map can not use when establishing work instructions and training for the new process because it makes each participant’s role explicit c) Gain a deep understanding of parts of the process, for problem solving d) to provide a high-level overview of a process. It identifies the key suppliers, inputs, processes, outputs, and customers involved 15) What is difference between SIPOC and Swimlane map a) SIPOC identify the stakeholders and Swimlane identify wastes , area for improvements b) both focus on specific step c) Swimlane provide less detailed and granular view of process than SIPOC d) SIPOC focus on different lanes for different departments

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