Noticing the other person's emotions: You seem upset, What happened?, What's wrong?, Showing that you understand: I understand , I know what you mean, I hear what you're saying. How bad is it?, I realized that..., I get that, Validate the other person's feeling: That must be hard, No wonder you're upset, I'd be upset, too, Too bad, Really?, I can imagine how disappointing that is, Offering a suggestion: Maybe you could...?, Why don't you...?,

Expressing empathy

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