1) When assisting the customer with her order she advise she wants to use her rewards . a) Thank the customer for being a valued rewards member, we appreciate your business! b) We can definitely use your rewards! 2) The customer has an air fryer in her cart. How should you personalize? a) Nice air fryer in your cart!  b) Cooks is one of our popular bands! 3) The customer has been a rewards member since 2010. How should you personalize? a) Thank you for being a valued rewards member! b) Do you want any rewards information? c) Thank you for being a valued rewards member Since 2010!Thank you for your business! 4) The customer is shopping for an engagement ring! How should you personalize? a) I love the ring you've selected, are you celebrating anything special? b) Nice ring! 5) When should you use personalization on a call? a) Personalization can be used at anytime b) After Verification 6) Personalization should be used as a 2 part statement! True or false? a) True b) False 7) While on the customers profile you notice they have a birthday coming up. How should you personalize? a) Happy Early Birthday! b) Happy Early Birthday! Make sure you keep an eye out for your Birthday reward! 8) The customer is advising they are excited to send this to their granddaughter for her birthday. How should you personalize? a) Wow! I'm sure she will love the items you've selected, My daughter loves Hello Kitty as well! b) Nice Hello Kitty attire 9) A customer states he was talking to an associate while placing a order and was disconnected, you advise the customer Liz Claiborne is our popular band and you would love to finish the order! a) No, we need to verify first b) We can personalize this way as well 10) Personalization should be used with store calls. True or false? a) False! b) True!

Personalization Monster

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