1) Reference Desk Inquiry: A patron researching "mysterious disappearances in Lyon" has a hunch the library holds secret files—can the librarian help them crack the case? 2) Dealing with Difficult Patrons: A passionate (and overly attached) patron insists the book they just finished was stolen by another patron. The librarian must calm them down and explain how holds work! 3) Technology Assistance: A patron who insists they’re a “technophobe from the 1800s” needs help with the scanner. Can the librarian guide them with patience and humor? 4) Collection Development Meeting: Librarians pitch the “perfect” book for the collection, but each one has to justify their choice as if they’re selling a new invention on a reality TV show. 5) Confidentiality and Ethics: A patron whispers that they’re researching a “top secret” project. The librarian must maintain confidentiality and take their inquiry seriously! 6) Information Literacy Workshop: Patrons bring wild “facts” they’ve found online (think UFO sightings or “magic diets”). The librarian guides them in separating fact from fiction—maybe debunking a few conspiracy theories!
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Fionaelizabethr
Université
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Anglais
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