1) A bias is a tendency to believe that some people, ideas, etc., are better than others that usually results in treating some people unfairly. a) True b) False 2) Who is the Performance Coach for CA vs Hate? a) Sterling Mayes b) Luis Gonzalez c) Catherine Abbott d) Caroline Leverette 3) What time does CA vs Hate operate? a) 24 hours a day, 7 days a week b) Saturday and Sundays only c) 9:00 am to 6:00 pm Monday through Friday 4) What is a hate crime? a) criminal act motivated by prejudice against someone's protected characteristics b) an act motivated by prejudice against someone's protected characteristics c) is when a family member does not like you. d) None 5) What must you confirm when taking a report? a) Name of Person reporting b) Their preferred name c) Phone Number/Email d) Their Safety e) Incident occurred in CA 6) Which one of these is not a protected class a) Race/Ethnicity b) Sexual Orientation c) Religion d) Country of Origin e) Domestic Violence f) Physical Disability 7) Who funds CA vs Hate? a) 211 LA b) Raising Canes c) Taylor Swift d) Bad Bunny e) CA Civil Rights Department 8) Does CA vs Hate provide in-person services? a) Yes, when there is lunch paid for b) Only if we get spirit points c) No, telephone services only. 9) What is the definition of a protected class? a) a group of people who share a common characteristic and are legally protected from discrimination based on that characteristic. b) a group of people in college c) a group of people who are not protected by the law d) none 10) Which of the following is not an example of an emphathy/validation statement to incorporate when taking a call? a) "sounds like you've been through alot" b) "you deserve that" c) "I'm sorry to hear you went through this" d) "that must have been hard" e) "I'm glad you took the time to contact CA vs Hate" f) "Thank you for sharing with me" 11) Why is the distinction between a hate crime and hate incident important? a) May be eligible for certain resources b) just to know c) they are not important d) neither qualify for help 12) Which of the following is not a crime ? a) Vandalism on a public street b) Stealing from a business c) breaking into a house d) Shouting "your stupid and an idiot" 13) You can't report anonymously to CA vs Hate a) TRUE b) FALSE 14) Which of the following is not a purpose for reporting with CA vs Hate ? a) To receive compensation b) receive support with resources c) Improve the efforts to prevent and respond to hate. d) identify areas in need of more resources related to acts of hate

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