1) Formal term of address a) Dear Jane, b) Hi Jane, c) Dear Ms Smith, 2) Informal term of address a) Dear Sir/Madam b) Dear Jane, c) Dear Jane Smith, 3) Dear Sir/Madam, sign off a) Yours sincerely, b) Best wishes, c) Yours faithfully, 4) Formal endings to Dear Ms Smith, a) Yours faithfully, b) Yours sincerely, c) Best wishes, 5) Informal ending a) Yours faithfully, b) Yours sincerely, c) Best wishes, 6) Formal words a) fed up b) frustrated c) had enough 7) Formal words a) friend b) mate c) buddy 8) Informal words a) children b) kids c) youths

L2: Formal or Informal Letter Phrases

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