1) You are arranging a delivery for an important client. You want to know whether morning, afternoon or evening would be the most convenient time. 2) A customer is calling again with a complaint. You need to know which of your colleagues the customer spoke to last time. 3) You are importing some items by ship but they still haven't arrived. Call the shipping company to find out about the shipment. 4) A customer has called with an enquiry but it's a bad line. It's difficult to understand what she is saying. 5) You are scheduling a meeting with a client and need to confirm their availability for next week. 6) A colleague mentioned a deadline for an important report, but you are unsure about the exact date. 7) You are booking a business trip and need to check if there are direct flights to your destination. 8) A supplier promised to send an invoice, but you still haven’t received it. 9) You are about to place a large order for office supplies and want to confirm if there are any current discounts. 10) A customer has requested a refund, but you need to check the company’s policy before proceeding. Ask the manager.

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