1) What is the main objective of the HP Reconciliation Course? a) Manage the recovery of refunds for canceled reservations and follow up on these cases. b) Cancel reservations and ensure refunds are not processed. c) Avoid communication with hotels to prevent disputes. d) Issue automatic refunds without verifying the cases. 2) What is the purpose of the Reconciliation Spreadsheet (SS) database? a) To track and manage reservations that need reconciliation. b) To delete reservations that have been canceled c) To generate automatic refunds without review d) To store personal credentials of agents. 3) What is the purpose of the Reconciliation Agent Identification section? a) To delete old records from the reconciliation database b) To automatically track the dates when the database has been validated and keep records active. c) To manually input all validation dates for reconciliation. d) To create new bookings for reconciliation. 4) What is the function of the Droplist in the reconciliation process? a) To automatically approve all pending refunds. b) To remove bookings from the reconciliation spreadsheet. c) To generate new reservations for customers. d) To select and update the status of each booking during reconciliation. 5) Which column in the Reconciliation Status section contains the total amount to be recovered? a) Total b) Refunded c) Pending d) Denied 6) What is the purpose of the Reconciliation ID and Notes section? a) To store supplier references and notes for tracking reimbursements. b) To create new supplier numbers for future reconciliations c) To keep a record of customer complaints. d) To update hotel contact details 7) What should be recorded in the Status of Call Attempt section? a) The duration of the call made to the customer. b) The total amount of refunds processed per call. c) The date when a follow-up call is made as a recovery attempt. d) The name of the agent who handled the previous reconciliation. 8) What is the correct process for using the Rate Providers Portals to check refunds? a) Log into the portal and approve all refunds automatically. b) Contact the hotel first, then check the supplier's portal. c) Wait for the hotel to contact you about the refund status. d) Identify the supplier, log into their portal, check refund status, and follow up via call, email, or fax if needed.

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