1) 1. Before starting a computer systems servicing task, you receive work instructions. Whichof the following is the best way to ensure you fully understand the instructions? a) A. Immediately start the task without reviewing the instructions. b) B. Quickly skim the instructions and assume you know what to do. c) C. Carefully read the instructions, ask questions if needed, and clarify any uncertainties. d) D. Ignore the instructions and follow your own process. 2) 2. You receive a shipment of computer components for a repair job. What shouldyoudofirst to ensure the materials meet workplace standards and specifications? a) A. Assume the materials are correct and start using them immediately. b) B. Check each component against the order list and workplace specifications toconfirmthey are correct. c) C. Store the materials without checking and review them later. d) D. Use only the components that look familiar to you. 3) 3. During a routine check, you discover that one of the components is faulty. What isthemost appropriate action to take? a) A. Ignore the faulty component and continue working. b) B. Isolate the faulty component to prevent it from being used, and report theissue. c) C. Use the faulty component temporarily until a replacement is found. d) D. Attempt to repair the faulty component yourself without notifying anyone. 4) 4. After identifying a defective part in a computer system, what is the next stepaccordingto workplace procedures? a) A. Fix the defect yourself without documentation. b) B. Discard the defective part without reporting it. c) C. Record the defect and the potential cause in the appropriate log and report it toyoursupervisor d) D. Wait until the defect causes further issues before taking any action. 5) 5. You have identified and isolated a faulty component. How should you proceedwithreplacing it? a) A. Replace the faulty component with the first available part, regardless of compatibility. b) B. Use a different, non-standard component to see if it works. c) C. Ignore the faulty component and hope the system functions without it. d) D. Follow the workplace procedures to obtain and install a replacement component that 6) 6. You are checking a batch of hard drives received for a repair job. Whichof thefollowingshould you verify to ensure they meet workplace standards? a) A. The brand name only. b) B.A The capacity, speed, and physical condition of the hard drives. c) C. The price of the hard drives. d) D. The color of the hard drives. 7) 7. After replacing a defective hard drive, what should you do to ensure the systemfunctions properly? a) A. Run diagnostic tests to verify that the new hard drive is working correctly. b) B. Assume the new hard drive is functioning and skip testing. c) C. Leave the system for someone else to test later. d) D. Reinstall the old defective hard drive to double-check the fault. 8) 8. Which document should you prioritize to ensure that your work aligns withtheprescribed quality standards? a) A. The user manual for the software b) B. The troubleshooting guide for hardware issues c) C. The checklist for quality control procedures d) D. The company policy on data security 9) 9. After completing a computer repair, you need to verify that the workmeetsthecompany’s standards. The company’s standards include testing all repairedsystemsforstability, performance, and functionality. Which of the following actionsismostappropriate to ensure that your completed work meets workplace standards? a) A. Power on the computer to see if it starts, then shut it downimmediately. b) B. Run a series of diagnostic tests to evaluate the system's stability, performance, andfunctionality. c) C. Ask a colleague if they think the systemis workingfine. d) D. Skip the tests since you are confident in your work. 10) 10. You are conducting a final test on a computer you just repaired, but thesystemintermittently shuts down without warning. You suspect a hardware issuebut areunsurewhich component is causing the problem. What should be your first stepinidentifyingand isolating the error? a) A. Replace the power supply unit immediately without further testing. b) B. Reformat the hard drive and reinstall the operating system. c) C. Return the computer to the customer with a warning about the shutdowns. d) D. Run diagnostic software to test each hardware component individually. 11) 11. Which of the following documents should you consult to ensure that your workmeetsthe quality standards set by the company? a) A. The workplace’s quality assurance manual b) B. The user manual for the specific software you are installing c) C. The troubleshooting guide for common hardware issues d) D. The company’s financial report 12) 12. You have been assigned a task that requires adherence to specific qualitystandards.What is the best first step to take? a) A. Start working immediately and check the quality later b) B. Ask a colleague how they usually complete the task c) C. Review the standard operating procedures (SOP) related to the task d) D. Skip the documentation and use your experience to complete the task 13) 13. After completing a computer system repair, how can you ensure the workmeetstherequired workplace standards? a) A. Ask a colleague to quickly look over your work b) B. Conduct a series of diagnostic tests based on workplace standards c) C. Return the computer to the customer without testing it further d) D. Assume that your experience guarantees the work is up to standard 14) 14. During the final testing of a computer, you notice the systemfrequently crashes. Whatshould you do first? a) A. Ignore the issue since the system passes other tests b) B. Return the system to the customer with a warning about the crashes c) C. Blame the operating system and reinstall it immediately d) D. Isolate and test individual components to identify the faulty one 15) 15. If an error is found during quality testing, what is the most appropriate action? a) A. Identify the source of the error and take steps to isolate it for further inspection b) B. Assume the error is minor and proceed with the next task c) C. Document the error without attempting to identify its cause d) D. Ignore the error if the overall system performance is satisfactory 16) 16. When documenting the quality of a completed task, which of the followingshouldyouinclude? a) A. Only the issues that were corrected during the task b) B. The cost of materials used for the task c) C. A comprehensive record of both successful outcomes and any issues identified d) D. The time it took to complete the task 17) 17. After finding that a component does not meet the required quality standards, howshould you proceed? a) A. Record the deviation and inform the supervisor immediately as per workplaceprocedures b) B. Ignore the deviation if the overall system functions well c) C. Replace the component and discard the original without documenting theissue d) D. Delay reporting the deviation until the next team meeting 18) 18. Imagine you are part of a team tasked with improving the efficiency of a computerrepairprocess in your workplace. Your team identifies a step in the process that iscausingdelays. What should you do to contribute effectively to the process improvement? a) A. Ignore the issue and continue working asusual b) B. Report the delay to your supervisor and suggest skipping that steptosavetime c) C. Suggest potential solutions or alternative methods to addressthedelay d) D. Wait for someone else on the team to come up with a solution 19) 19. Which of the following actions demonstrates active participation in a processimprovement procedure? a) A. Documenting errors but not offering suggestions for improvement b) B. Observing and reporting inefficiencies without further involvement c) C. Proposing ideas to streamline workflows based on your observations d) D. Following the old processes strictly without question 20) 20. You have been trained on a new, more efficient method for installing softwareonmultiple computers. During a busy day, you are tempted to revert to the oldmethod, which you are more familiar with. What should you do? a) A. Use the old method to save time, as you are more comfortable with it b) B. Apply the new method as instructed, even if it takes a bit longer to get usedto c) C. Mix both methods to see which works best d) D. Skip any process improvements and proceed with the easiest approach 21) 21. Which of the following best reflects compliance with process improvement proceduresin your workplace? a) A. Adhering to the new process consistently, even when it requires additional effort b) B. Implementing new procedures only when observed by a supervisor c) C. Ignoring the new process when it seems less efficient d) D. Applying the new process selectively based on personal preference 22) 22. After servicing a client’s computer, you realize that some issues might still persist, butthe client is satisfied with the current state. What should be your next steptoensurelong-term customer satisfaction? a) A. Inform the client about the potential issues and suggest additional checks b) B. Accept the client’s satisfaction and close the service ticket c) C. Offer a discount on the next service without addressing the issues d) D. Move on to the next task without further communication 23) 23. Which approach is most effective in monitoring the quality of a service providedtoacustomer? a) A. Waiting for the customer to report any issues before taking action b) B. Conducting a follow-up call or survey to assess customer satisfaction c) C. Assuming the job was done correctly without verifying d) D. Ignoring feedback from the customer unless it is negative 24) 24. Which of the following actions best demonstrates your participation inprocessimprovement at your workplace? a) A. Ignoring any inefficiencies and focusing solely on your assigned tasks b) B. Continuing to use old methods even after new procedures are introduced c) C. Waiting for management to suggest improvements without offering any input d) D. Reporting issues or bottlenecks you notice during your work to your supervisor 25) 25. During a process improvement meeting, your team discusses ways to reducethetimeittakes to complete computer diagnostics. What should you do to participate effectively? a) A. Stay silent and listen to others b) B. Dismiss new suggestions and advocate for sticking with the current process c) C. Suggest potential tools or methods that could speed up diagnostics d) D. Wait for the meeting to end and avoid contributing 26) 26. You have been trained on a new, streamlined process for repairing hardwareissues.What is the best way to ensure you are following the process improvement procedures? a) A. Follow the new process exactly as you were trained b) B. Use the old process if it’s faster for you c) C. Combine the old and new processes to create your own method d) D. Only use the new process when a supervisor is present 27) 27. After the implementation of a new process, you notice it takes slightly longer tocomplete your tasks. What should you do? a) A. Ignore the new process and revert to the old one to save time b) B. Continue using the new process and report any issues or delays to your supervisor c) C. Modify the process yourself to make it quicker d) D. Use the new process only if you have extra time 28) 28. Which of the following is the most effective way to monitor the quality of your servicetoensure customer satisfaction? a) A. Test the service thoroughly before delivering it to the customer b) B. Complete the service and move on without checking the result c) C. Assume the service was done correctly if the customer does not complain d) D. Skip quality checks if you’re confident in your work 29) 29. After completing a repair, what should you do to ensure the customer is satisfiedwiththe service? a) A. Wait for the customer to contact you if they encounter any issues b) B. Follow up with the customer to confirm everything is working properly c) C. Move on to the next task without any follow-up d) D. Assume the customer is satisfied if they don’t immediately complain 30) 30. You are assigned to set up a new computer network for a small office. Todeterminetherequirements for this task, what is the first step you should take? a) A.Purchase the most expensive hardware available b) B. Use the same setup as in your previous job without considering the newenvironment c) C. Choose hardware and software based on your personal preference d) D. Assess the specific needs of the office, such as the number of users andtypesof 31) 31. Which method is most effective for determining the requirements of a tasktoensurethedesired outcome? a) A. Reviewing the project specifications and consulting with stakeholder b) B. Guessing based on similar past tasks c) C. Using default settings without any adjustments d) D. Relying on recommendations from friends 32) 32. You need to choose software for a graphic design project that requires highresolutionand advanced features. What should you do to ensure you select the appropriatesoftware? a) A. Pick the software with the lowest price b) B. Choose software that is known for its advanced graphic design capabilities c) C. Use any general-purpose software available d) D. Select software based on its popularity among your friends 33) 33. When selecting hardware for a new server, which of the following is the most importantconsideration? a) A. The brand of the hardware b) B. The color and design of the hardware c) C. The specifications that match the requirements of the server tasks d) D. The availability of free software 34) 34. You are planning to install new computer systems in a classroom. Howshouldyouplanthe task to ensure that Occupational Health and Safety (OHS) guidelines arefollowed? a) A. Review OHS guidelines, use proper equipment, and ensure that safety protocolsareinplace b) B. Proceed with the installation without any specific OHS considerations c) C. Ignore OHS guidelines if the installation seems straightforward d) D. Delegate the task to someone else and assume they will handle the OHSaspects 35) 35. What is a crucial step in planning a task to ensure compliance with OHSguidelines? a) A. Ignoring OHS guidelines if the task is low-risk b) B. Incorporating safety measures such as proper training and equipment maintenance c) C. Relying solely on personal experience without referring to OHS documentation d) D. Skipping safety measures to save time 36) 36. A client has provided specific guidelines for configuring their network system. Whatshould you do to ensure compliance with these guidelines? a) A. Follow the client’s guidelines precisely as outlined b) B. Use your own preferred configuration settings instead c) C. Adapt the client’s guidelines based on your previous experience d) D. Choose the most convenient settings without consulting the guidelines 37) 37. When tasked with a project that has client-specific procedures, what is themost a) A. Adhere to the client's procedures and make modifications only if necessary b) B. Ignore the client’s procedures if they seem too restrictive c) C. Use standard procedures without considering the client’s requirements d) D. Modify the client’s procedures to fit your personal work style 38) 38. You are setting up a new data storage system for a client. To ensure datasecurity, whatshould you do? a) A. Install basic security measures and assume they are sufficient b) B. Implement all required data security guidelines as specified in the existingprocedures c) C. Rely on the client’s personal knowledge for security measures d) D. Use default security settings without additional configuration 39) 39. What is an essential step in applying data security guidelines accordingtoexistingprocedures? a) A. Only applying security measures when a breach occurs b) B. Ignoring updates to focus on other tasks c) C. Using the least secure method to save resources d) D. Regularly updating security protocols and ensuring compliance with guidelines 40) 40. When entering data into a company’s software system, which practice ensurescompliance with company procedures? a) A. Using shortcuts and bypassing software prompts b) B. Adhering strictly to the data entry guidelines and format provided by the company c) C. Inputting data into any available fields regardless of their purpose d) D. Making changes to the data format to fit your personal preferences 41) 41. After entering data into a company’s application, you need to ensure its accuracy. Whatshould you do to verify and save the information properly? a) A. Review the entered data against the source document and save it accordingtostandard procedures b) B. Save the data immediately without verification to meet deadlines c) C. Trust the software’s auto-correct features without manual review d) D. Skip verification if you believe the data is accurate 42) 42. Which action is essential when storing data according to company requirements? a) A. Following the prescribed storage media and organizational structure for data b) B. Selecting the most convenient storage media regardless of the specifications c) C. Using a mix of different storage devices to ensure flexibility d) D. Ignoring data storage guidelines if the data is not sensitive 43) 43. While working at a computer for extended periods, what is an important ergonomicpractice to follow? a) A. Adjust your chair and monitor to maintain a comfortable posture and prevent strain b) B. Work in any position that feels comfortable without adjusting your workspace c) C. Take short breaks but ignore the ergonomic setup of your workstation d) D. Work standing up to avoid back problems 44) 44. Which of the following best reflects adherence to ergonomic guidelines intheworkplace? a) A. Working for long hours without taking breaks to improve efficiency b) B. Adjusting your workstation only if you experience discomfort c) C. Using a workstation setup that promotes good posture and reduces strain d) D. Keeping your monitor and keyboard in any position that suits your immediateneeds 45) 45. You have been assigned a task to create a detailed report with complex datavisualizations. Which type of application would be most appropriate for thistask? a) A. A basic text editor b) B. A spreadsheet application with charting capabilities c) C. A web browser d) D.A simple photo viewer 46) 46. When selecting a software program for a task that requires data analysis, what isthemost critical factor to consider? a) A. The software’s popularity among colleagues b) B. The software’s compatibility with your personal preferences c) C. The software’s color scheme and design d) D. The specific features and tools needed for the data analysis 47) 47. You need to access a company database to retrieve customer information. What isthebest way to ensure you follow company procedures? a) A. Log into the database using your company credentials and followthe specific retrieval protocols b) B. Use any available credentials to access the database quickly c) C. Skip the company procedures if you know the general location of the data d) D. Access the database from a personal device without verifying compliance 48) 48. To access a company application for processing client orders, what is a keysteptoensure compliance with company procedures? a) A. Access the application without verifying your permissions b) B. Follow the company’s documented procedures for logging in and retrievinginformation c) C. Use alternative methods to bypass standard access procedures d) D. Ignore the company’s procedures if you are familiar with the application 49) 49. You need to quickly navigate between several applications on your desktop. Whatisthemost efficient way to manage this task? a) A. Minimize and restore each application manually b) B. Use the taskbar to switch between open applications efficiently c) C. Close all applications and reopen them as needed d) D. Use a single application while ignoring others 50) 50. To reduce the risk of repetitive strain injuries while typing, what is a recommendedergonomic keyboard technique? a) A. Typing with your wrists bent upwards b) B. Typing with one hand while resting the other on the desk c) C. Maintaining a neutral wrist position and using a proper typing posture d) D. Using excessive force while typing to improve speed

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