STARTING THE CALL: Good morning, this is Mike from Z company, I’m calling to check on a delivery., Could I speak to someone in logistics, please?, CONFIRMING SCHEDULES AND ORDERS: I’d like to confirm the delivery date for our order., Has the shipment left the warehouse yet?, Do you have an update on our delivery?, REPORTING A DELAY: We need to reschedule the delivery., here’s been a delay—can we rearrange the drop-off time?, ’m afraid the driver is running late., CONFIRMING DETAILS: Just to confirm, the goods will arrive on Tuesday at 10am?, So, the delivery address is still on Green Avenue 3, correct?, Let me repeat that to make sure I’ve got it right…,

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